Frequently Asked Questions

Everything you need to know about your Knickerbocker experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Where are your garments manufactured?

We pride ourselves on ethical production. Our collections are manufactured in curated facilities across the United States, Portugal, and Japan, focusing on high-quality craftsmanship and sustainable practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

How should I care for my Knickerbocker items?

To ensure longevity, we recommend following the care label instructions on each garment. Generally, we suggest washing in cold water and hanging to dry to preserve fabric integrity and fit.